Family doctor — solo practice

Dr M., family doctor, Bordeaux: 12 new patients in 90 days

Dr M. had never asked a patient for a review. The Google listing had stalled at 3.9★ across 22 reviews, with 4 reviews unanswered.

For family doctors3 mois · 3 min read

Average rating: 4.5★
Before Revydo: 3.9★
New patients citing reviews: 12
Review requests sent: 0

Context

Dr M. has practised for 12 years in central Bordeaux, with a loyal neighbourhood patient base. The Google listing had been created automatically, never claimed, and had been stuck for three years.

The 90-day trajectory

Across the 90 days, Dr M. received 25 additional reviews. 24 received a reply, 1 was classified sensitive and left unanswered after reflection. The average rating rose from 3.9 to 4.5★, and 12 patients explicitly mentioned the reviews on their first appointment.

« Two new patients told me they chose the practice because of the replies. The subject is closed. »
— Dr M., family doctor, Bordeaux · anonymised testimonial

What remains to do

Enable review requests for follow-up patients (not first consultations)
Configure a dedicated voice for paediatric reviews (practice is partly family-oriented)
Export reviews every quarter into the patient-record system

What Revydo did

No review requests sent

Dr M. did not enable review requests. The 25 new reviews all came from spontaneous patients.

Replies on mixed reviews

3★ reviews received an empathetic, factual reply, which often turned the criticism into a 5★ at the next visit.

Weekend lock

No reviews published on weekends. Drafts are queued for approval Monday morning.

Local visibility up

The listing moved from 4th to 1st in the Google local pack for the query 'family doctor Bordeaux centre'.

« Two new patients told me they chose the practice because of the replies. The subject is closed. »

— Dr M., family doctor, Bordeaux · anonymised testimonial

Frequently asked questions

Can replying to reviews be considered solicitation?

No. The professional code of conduct prohibits soliciting a review, not replying to one. Revydo never asks a patient for a review without your explicit approval.

How do I measure whether reviews bring new patients?

Revydo does not measure this directly. The recommended practice is to ask every new patient how they found the practice, and record the answer in the patient file.

What if the rating drops?

The Reputation Guardian agent alerts you as soon as the average rating moves by more than 0.2★ over 7 days. You receive the analysis and three suggested replies.

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