One voice at the group level
The Voice Agent is trained at the group level. Each site can adjust the tone (more formal for one site, warmer for another), but consistency stays legible.
For clinics and groups
Google review management for clinics and groups
Multiple sites, multiple practitioners, one consolidated view. The group voice must stay consistent, and each site must be able to personalise its replies.
Revydo connects to every Google listing under the group, reads every review by site and by practitioner, and drafts a reply consistent with the group's editorial guidelines. The rollup is automatic, and each site manager has access to their own inbox only.
What this silo recognises
Permissions by site and by practitioner
The group manager sees every inbox. The site manager sees their site's inbox. The practitioner sees their own listings' inbox. Permissions are granular, and revocable.
Automatic rollup
A group dashboard aggregates ratings, review volume, and response time by site and by practitioner. The view stays operational, not a quarterly report.
Escalation at the group level
Reviews with disciplinary risk (named practitioner, request for redress, behaviour report) are immediately routed to the group manager, in addition to the site manager.
How Revydo handles a group review
Detection by site, classification by practitioner, draft at the group level, approval by site or by practitioner according to permissions.
- 1
Detection on every group listing
The Watcher reads every Google listing under the group, detects new reviews, and routes them to the right site and practitioner's inbox.
- 2
Classification by site and by practitioner
The Safety Agent classifies the review by site and by named practitioner. Signals specific to each site (e.g. in-store wait, model availability) are recognised.
- 3
Draft at the group level
The Voice Agent drafts a reply consistent with the group's editorial guidelines, adjusted to the tone configured for the site.
- 4
Approval by site or by practitioner
The draft is routed to the site manager or the practitioner. Disciplinary cases are immediately escalated to the group manager.
Why now
Framework current as of September 2026.
Three bodies of law govern how you reply to an online review.
Revydo does not reinvent the framework. It absorbs it into every agent, so compliance does not depend on a forgetful assistant.
Legal framework
Consumer right to publish an online review
An online review is protected speech, not a marketing artefact. Hosting platforms and the reviewed professional both have obligations to the publisher, including the right of reply and the limits on removal.
EU Directive 2000/31/EC and national transpositions
Personal data
GDPR in force since May 2018
Every review contains personal data. The act of drafting a reply, storing it, or displaying it alongside the review is processing under GDPR. A careless reply is a separate data event, not a footnote.
Regulation (EU) 2016/679
Professional ethics
Codes of professional conduct
Where the practice is regulated (medicine, law, dentistry, physiotherapy, etc.), the professional code of ethics stays enforceable inside the reply. A draft that confirms a client relationship or reveals a covered fact is a disciplinary risk, not a marketing choice.
National codes of professional conduct
Frequently asked questions
How does the group-level rollup work?
A group dashboard automatically aggregates ratings, review volume, and response time by site and by practitioner. The view stays operational, and the reports are exportable in CSV or PDF.
How are permissions managed?
The group manager sees every inbox. The site manager sees their site's inbox. The practitioner sees their own listings' inbox. Every permission is revocable from the group dashboard.
What happens on a disciplinary-risk review?
The review is locked down. The auto-draft is not produced. The review is immediately routed to the group manager, in addition to the site manager and the named practitioner.
Can each site have a different voice?
Yes. The Voice Agent is trained at the group level, but each site can adjust the tone (formal, warm, technical). Consistency stays legible, and the adjustments are centralised.
Go further
Compare with other platforms
Each silo integrates with Revydo's agents — Watcher, Safety, Voice, Patient — configured for the specialty.