One voice for the clinic, by practitioner
The Voice Agent is trained at the clinic level, and each draft can be personalised to the practitioner named in the review. Consistency stays at the clinic level.
For physiotherapists
Google review management for physiotherapy clinics
Multiple practitioners, multiple Google listings — sometimes one per practitioner, sometimes a master listing at the clinic level. The voice must stay the same despite scheduling changes.
Revydo connects to every Google listing under the clinic, reads every review by language and by practitioner, and drafts a reply consistent with the clinic's editorial guidelines. When a review names a practitioner, the reply can be adjusted before publication.
What this silo recognises
Locked down on clinical cases
A review that mentions a specific session, a contested protocol, or a worsening condition is locked automatically. The draft is never published without review.
Multi-practitioner, one dashboard
Reception sees the consolidated inbox. Each practitioner sees their own inbox. Permissions are granular, all in the same interface.
Post-session review request
After the last session of a cycle, Revydo generates a review-request link that is sent by SMS or email, through the channel the clinic already uses.
How Revydo handles a physio review
Detection by practitioner listing, physio-specific risk classification, draft consistent with the clinic's voice, approval by the reception team.
- 1
Detection on every practitioner listing
The Watcher polls every Google listing under the clinic (practitioner or master), detects new reviews, and routes them to the right recipient's inbox.
- 2
Physio risk classification
The Safety Agent detects the signals specific to physiotherapy: contested protocol, prolonged pain, expected outcome, named practitioner.
- 3
Draft in the clinic's voice
The Voice Agent drafts a reply consistent with the clinic's editorial guidelines, adjusted if the review names a practitioner.
- 4
Approval by the reception team
Reception approves, edits, or escalates. Sensitive cases are routed to the named practitioner for arbitration.
Why now
Framework current as of September 2026.
Three bodies of law govern how you reply to an online review.
Revydo does not reinvent the framework. It absorbs it into every agent, so compliance does not depend on a forgetful assistant.
Legal framework
Consumer right to publish an online review
An online review is protected speech, not a marketing artefact. Hosting platforms and the reviewed professional both have obligations to the publisher, including the right of reply and the limits on removal.
EU Directive 2000/31/EC and national transpositions
Personal data
GDPR in force since May 2018
Every review contains personal data. The act of drafting a reply, storing it, or displaying it alongside the review is processing under GDPR. A careless reply is a separate data event, not a footnote.
Regulation (EU) 2016/679
Professional ethics
Codes of professional conduct
Where the practice is regulated (medicine, law, dentistry, physiotherapy, etc.), the professional code of ethics stays enforceable inside the reply. A draft that confirms a client relationship or reveals a covered fact is a disciplinary risk, not a marketing choice.
National codes of professional conduct
Frequently asked questions
Do I need one listing per practitioner?
Revydo works with both configurations: a master listing at the clinic level, or one listing per practitioner. Each configuration is read by the Watcher, and the inbox is partitioned accordingly.
How does Revydo distinguish the clinic voice from a practitioner's voice?
The Voice Agent is trained on the clinic's prior replies (all listings combined). For reviews that name a practitioner, the draft can be adjusted before publication without starting from scratch.
What happens to a review that names a practitioner?
The review is flagged. The draft is written in the clinic's voice, but marked for review by the named practitioner or by the clinic manager.
How does the end-of-cycle review request work?
Revydo generates a review-request link that is sent through the clinic's channel (SMS, email, WhatsApp, depending on the integration). The patient is invited to leave a review in under two clicks, with an intermediate feedback form in case of dissatisfaction.
Go further
See AI responses
Each silo integrates with Revydo's agents — Watcher, Safety, Voice, Patient — configured for the specialty.