Volume without the queue
A three-chair practice can receive 20 to 40 reviews a month. Revydo reads them, sorts them, and only surfaces what actually needs a human decision.
For dentists
Google review management for dental practices
Patients leave a review after the visit, in the evening, on the weekend. Volume piles up fast, and the first person to read the review is rarely the right one.
Revydo connects your Google Business Profile, detects every new review within minutes, classifies the risk, drafts a reply in the practice's voice, and only alerts you when a review demands a human decision — a clinical signal, an identified minor, a refund request.
What this silo recognises
Practice voice, not generic voice
The Voice Agent is trained on the practice's prior replies and on the practice's website copy. Tone, formality, signature — all reproduced.
Locked down on clinical cases
A review that mentions a procedure, persistent pain, or a practitioner by name is never auto-replied. The draft is kept, flagged, and the alert is sent.
Appointment requests without confusion
Reviews that ask to book again are identified, and the reply routes the patient back to reception through the usual channel — not through Google reviews.
How Revydo handles a dental review
From detection to reply: four agents process every dental review in under five minutes, with sensitive cases locked down.
- 1
Detection on the practice's Google listing
The Watcher polls the Google Business Profile every 60 seconds, detects the new review, and stores the author, star rating, language, and exact text.
- 2
Dental risk classification
The Safety Agent scans the review for the signals specific to dental practice: post-op complication, persistent pain, contested quote, named practitioner, refund request.
- 3
Draft in the practice's voice
For permitted cases, the Voice Agent drafts a short reply (two sentences, no more) in the practice's tone, with the configured formality and signature.
- 4
Approve or escalate
The draft is stored in the inbox. The team approves, edits, or rejects. On rejection, the draft is marked 'to arbitrate' and the alert goes to the designated person.
Why now
Framework current as of September 2026.
Three bodies of law govern how you reply to an online review.
Revydo does not reinvent the framework. It absorbs it into every agent, so compliance does not depend on a forgetful assistant.
Legal framework
Consumer right to publish an online review
An online review is protected speech, not a marketing artefact. Hosting platforms and the reviewed professional both have obligations to the publisher, including the right of reply and the limits on removal.
EU Directive 2000/31/EC and national transpositions
Personal data
GDPR in force since May 2018
Every review contains personal data. The act of drafting a reply, storing it, or displaying it alongside the review is processing under GDPR. A careless reply is a separate data event, not a footnote.
Regulation (EU) 2016/679
Professional ethics
Codes of professional conduct
Where the practice is regulated (medicine, law, dentistry, physiotherapy, etc.), the professional code of ethics stays enforceable inside the reply. A draft that confirms a client relationship or reveals a covered fact is a disciplinary risk, not a marketing choice.
National codes of professional conduct
Frequently asked questions
Do I need to install anything in the practice?
No. Revydo runs as a background service connected to your Google listing. The only local component is the browser extension that publishes the reply after your approval — it installs in two clicks from the dashboard.
Who sees the practice's reviews?
Anyone you add to the practice (practitioners, assistants, reception) with a role and a scope. The practice owner remains responsible and can revoke a member at any time.
What happens if a review flags a complication?
The Safety Agent locks the auto-publish. The review is kept with its context, and an alert is sent to the designated person. You decide what to do, with no pre-drafted reply.
Can we amend a reply that's already been published?
Yes, the local extension lets you edit the published reply as long as it remains on the Google listing. Every change is logged in the audit trail, with timestamp and author.
Go further
See review monitoring
Each silo integrates with Revydo's agents — Watcher, Safety, Voice, Patient — configured for the specialty.