Total lock-down on the consultation
Any review that mentions a symptom, a diagnosis, or a treatment is locked down. The Safety Agent only lets through reviews that talk about the practice itself (reception, administration, waiting room, phone).
For family doctors
Google review management for family medicine practices
Medical confidentiality, professional collegiality, and the silence the consultation requires. A reply to a review cannot confirm, cannot reveal, cannot deny.
Revydo classifies every review according to whether it talks about the practice (reception, administration, waiting room) or the consultation (clinical complaint, expectation, judgment of the practitioner). The Safety Agent locks down everything that touches the consultation, and the Voice Agent drafts a reply that stays strictly factual about the practice's framework.
What this silo recognises
Strictly factual replies
The Voice Agent is configured to never confirm a patient-practitioner relationship, never reveal information covered by medical confidentiality, and never deny a particular situation.
Reply framework aligned to confidentiality
For permitted reviews, the reply stays within the practice's framework: reminder of contact channels, invitation to book again, mention of reception for any administrative question.
Alert on disciplinary-risk reviews
A review that flags a practitioner's behaviour, a perceived error, or a request for redress is immediately routed to the practitioner with timestamp and full context.
How Revydo handles a family medicine review
Detection, risk classification against medical confidentiality, strictly factual draft, approval by the practitioner.
- 1
Detection on the practice's listing
The Watcher reads the practice's Google listing, detects new reviews, and stores the author, star rating, language, and exact text.
- 2
Classification against medical confidentiality
The Safety Agent isolates reviews that talk about the practice (permitted) from reviews that mention the consultation (locked down). The rule is set at the practitioner level.
- 3
Strictly factual draft
For permitted reviews, the Voice Agent drafts a factual reply within the practice's framework, without confirming or revealing anything.
- 4
Approval by the practitioner
The draft is stored in the inbox. The practitioner approves, edits, or rejects. Sensitive cases are routed with timestamp and full context.
Why now
Framework current as of September 2026.
Three bodies of law govern how you reply to an online review.
Revydo does not reinvent the framework. It absorbs it into every agent, so compliance does not depend on a forgetful assistant.
Legal framework
Consumer right to publish an online review
An online review is protected speech, not a marketing artefact. Hosting platforms and the reviewed professional both have obligations to the publisher, including the right of reply and the limits on removal.
EU Directive 2000/31/EC and national transpositions
Personal data
GDPR in force since May 2018
Every review contains personal data. The act of drafting a reply, storing it, or displaying it alongside the review is processing under GDPR. A careless reply is a separate data event, not a footnote.
Regulation (EU) 2016/679
Professional ethics
Codes of professional conduct
Where the practice is regulated (medicine, law, dentistry, physiotherapy, etc.), the professional code of ethics stays enforceable inside the reply. A draft that confirms a client relationship or reveals a covered fact is a disciplinary risk, not a marketing choice.
National codes of professional conduct
Frequently asked questions
Can Revydo confirm a patient-practitioner relationship in a reply?
No. The Voice Agent is configured to never confirm a patient-practitioner relationship, in line with the applicable professional code of conduct. Any such attempt is locked down before publication.
How do I handle a review that mentions a symptom or a treatment?
The review is locked down. The Safety Agent only lets through reviews that talk about the practice itself. The practitioner is alerted with timestamp and full context.
What do I reply to a patient who asks to book again in a review?
The reply invites the patient to contact reception through the usual channel (phone, online booking). The conversation does not continue on the public review.
How does Revydo handle reviews with disciplinary risk?
The review is locked down. The practitioner is alerted with timestamp, full context, and direct access to the reply draft (which may stay empty). No auto-publish.
Go further
See alerts
Each silo integrates with Revydo's agents — Watcher, Safety, Voice, Patient — configured for the specialty.