Dental practice — 3 chairs

Dental practice, 3 clinicians, Lyon: 96% of reviews replied within 30 days

The practice averaged 47 Google reviews per month, with 62% left unanswered after 14 days.

For dentists3 mois · 4 min read

Reviews replied within 24 h: 96%
Before Revydo: 38%
Practitioner time / week: ≈ 8 min
Sensitive reviews escalated: 100%

Context

The practice combines three clinicians across three chairs, in Lyon's 6th arrondissement. Before Revydo, the lead clinician answered reviews herself, in the evening, in one-hour sessions. She reports having 'let go' of 1★ and 2★ reviews, which sometimes went three weeks unanswered.

The 90-day trajectory

Across the 90 days following activation, the practice received 134 reviews. 129 received a published reply, of which 4 were escalated and validated by the clinician before publishing. The 5 unanswered reviews concerned situations closed by Google after reporting.

« I reread the first twenty replies. Since then I haven't touched them, and I no longer have a single unanswered review. »
— Dental practice, 3 clinicians, Lyon · anonymised testimonial

What remains to do

Switch review requests to SMS instead of email (more effective for this practice)
Link the scheduling system to avoid requesting a review after a missed appointment
Configure voice per clinician (one per chair, not one practice voice)

What Revydo did

Connected in 5 minutes

The clinician connected their Google listing, validated the default voice, and authorised three categories out of six.

Replies in the practice's voice

The first 20 replies were reviewed and corrected; beyond that, no rereading was needed.

Ethics lock-down

No review mentioning treatment was published without explicit approval. The clinician received 4 alerts over 90 days.

Neutral review requests

The practice activated post-visit review requests, with no targeting, and gained 12 5★ reviews over 90 days.

« I reread the first twenty replies. Since then I haven't touched them, and I no longer have a single unanswered review. »

— Dental practice, 3 clinicians, Lyon · anonymised testimonial

Frequently asked questions

What if a review mentions a specific treatment?

The review is classified sensitive: no draft is generated automatically, you receive an alert and write the reply yourself (or leave it blank).

How long does the initial review take?

20 to 30 minutes for the first 20 replies. After that, the voice is calibrated and most clinicians stop rereading.

Does the patient know it's AI?

No. The reply is published from your Google listing, in the voice you have validated. Revydo never presents itself as a third party.

Go further

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