What distinguishes a Voice Agent from a generic tool
A generic tool applies a template, with a few variables ({first name}, {practice name}). A Voice Agent learns the tone of your practice — the average length of your replies, your vocabulary, the way you acknowledge feedback, the way you open a door to a private conversation. The difference is the same as between a generated email and an email written by a member of your team trained on your style guide.
The three properties of a good Voice Agent
Continuity of tone
If your replies open with 'Thank you for your feedback', the Voice Agent must not open with 'We thank you for your kind review'. Tone is the practice's signature.
Professional ethics boundaries
A good Voice Agent never drafts a reply that would confirm a patient-practitioner relationship, reveal a clinical detail, or mention a third party. The Safety Agent layer upstream locks down these cases, and the Voice Agent never receives these reviews to draft.
Per-review personalisation
The draft must quote an element of the patient's review, not a generic template. 'Thank you for your feedback about the wait in the waiting room' is personal. 'Thank you for your feedback' is generic. Personalisation is what turns a reply into an act of speech.
How Revydo trains the Voice Agent on your practice
Revydo learns from your previous replies (if you have any), from your website copy, and from the tone brief you set (formal, casual, length preference). The Voice Agent is retrained on every new validated reply, so the tone sharpens over time. After 30 to 50 validated reviews, the draft is indistinguishable from a reply written by a member of your team — except it lands in under 15 minutes.